The room was clean and everyone I interacted with ...

The room was clean and everyone I interacted with was courteous. I was here for a conference, and I was charged more than the conference rate per night. I told them at checkout about it, and they came up with a bunch excuses - we only had a limited number of rooms at that rate (this information was not displayed when I reserved the room more than 6 weeks in advance). Also, I reserved a deluxe room - since that was the only room available, I thought they called all their rooms "deluxe" - it's an upscale hotel, after all. I noticed the difference between the conference rate and the rate at which I reserved the room, and I thought it was just the tax. The tax was added on my last day of stay, on top of the overcharge I didn't expect to pay (17% more than the conference rate). After about 10 minutes of me explaining my side of the story during checkout, the lady at the counter went away, and when she came back she said she can refund 1/3 of the difference. While she was doing stuff on the computer, I realized I had been standing at the check-out counter for 15 minutes, I had a meeting to go to, so I declined the refund because it was taking way too long. Other than asking Marriott to be more transparent with their pricing practices, it was alright.

(Maybe this is normal, but the maid asked me several times a day if I needed anything - I found it excessive. I realize this is personal preference and I don't want it to be interpreted negatively, but if anyone is wondering whether the maid was helpful and courteous with the customers, she was.)