This review doesn't reflect the coursework itself,...

This review doesn't reflect the coursework itself, as I only purchased a Penn Foster course for a client.
That said, the process of requesting a refund and the associated receipts was absolutely painful, involved 5 phone calls (and 5 trips through the Student Care phone tree and long wait times) and I think warrants this negative review.
Every person I spoke to in Student Care was polite enough, but fairly clueless. Why was I not issued a receipt at the time of payment? Why did my client who had nothing to do with payment need to make a special request by phone? Why could only my client request a refund, when it was my company who purchased the course??? Why could the receipt only be sent to my client s email address???
I should also mention that the reason a refund was needed in the first place was because I unknowingly purchased two student accounts using a wonky and unclear online checkout system.
I'm frustrated. Get it together, people.