Cynthia Deditz

Review of Sherman Dodge/Schaumburg Jeep

Sorry for the length of this post, but very frustr...

Sorry for the length of this post, but very frustrating experience. We have two kids, very active in sports and time is short. We have spent a lot of time looking for vehicles and had noticed several at Zeiglers that we were interested in. We really were looking at a truck and had a confirmed eprice and went in to see the vehicles. When we got there, nobody approached us, which is not a complaint. We eventually went to a desk and spoke with the sales manager, Gabriel. He was very professional and set us up with a salesman, also name Gabe. We looked and drove three vehicles and came back to the dealership and we were hoping to start some sort of negotiating. We started discussing the RAM 1500. I explained to Gabe that I had secured online internet pricing from the dealer and explained our credit scores and that we had secured financing already. He excused himself and came back with another salesman who took over. He proceeded to tell us there was no way that the price was correct and that the internet team has not clue as to what they are doing. His best price on the truck was close to $4000 more than the eprice. I began to get fairly irritated and offered to show him the email and he declined saying they couldn't match it. I asked for a manager and was told he was it. When I asked to speak with Gabriel, this salesman again stated he too was a manager and Gabriel wasn't needed. We were out of time and left. On the way home the salesman emailed us and stated he could come to within $300 of the eprice. Since that time, we have stepped on the brakes. We are reluctant to deal with them again, however when reviewing their inventory and contacting the internet team again, we found a very similar truck for $2000 less than the one we had been looking for. Got confirmation from the internet team again that the price on this truck was $31,793.00. I was assured through multiple emails this was the price minus, tax, title, license and fees, which are in the area of $3000.00 for where we live. The internet team forwarded me on to sales and the email came from the same salesman. I asked via email for an out the door cost and told him the sale eprice and he came back at more that $37,397.21. I said that was ridiculous and he said it was the price. The cost should not have broken $34900 with the taxes and remaining fees. This has been ridiculous waste of time. I will not list the salesman's name as maybe I rubbed him he wrong way, but this was a ridiculous experience. We are still looking, but it is doubtful to be done with Zeiglers in Schaumburg.