A highly unprofessional and disorganized business....

A highly unprofessional and disorganized business. I was very disappointed with the service I received. Their website tracking page was down 50% of the time, making it very difficult to track my package. Then they delayed my shipment after I had already confirmed the delivery time and date. On the date it was rescheduled, my husband stayed home all day waiting for them. They called me ONCE and left a voicemail saying they would arrive in 30 to 40 minutes, which put them in the middle of the delivery window they provided. Keep in mind I had already confirmed that specific delivery window. I called back 40 minutes later, and no answer. My husband and I continued to call for the remainer of the delivery window and the rest of the business day and never received an answer. We left 5 voicemails at two phone numbers they provided. The next morning I called to complain and the person on the phone had no idea we had tried to contact them at all or that our delivery hadn't arrived. It was then rescheduled for the following week, meaning that by the time it finally came I had waited over a month for it. I will never do business with anyone associated with such a disorganized company with such horrible customer service. We never received an apology and by the way, shipping my item cost $100! A total ripoff!