Love the nature and all the outdoors activities, h...

Love the nature and all the outdoors activities, however I giving only 4 starts because our checking was at 4pm we couldn't check in for almost an hour after and on top they give us a room that was still occupied by others guests, we have to go back down to the desk for another 15 minutes for the msnager to figure out the problem and give us another suite, also another downside was too many children unattended by their parents on the pool areas, disregarding signs "no children under 16 without parents "... after that i still giving 4 stars because of the clean environment and the Spa is a 5 stars "Inelda" was great. Had a good time overall