Sadly no stars was not an option. The level of dis...

Sadly no stars was not an option. The level of disorganisation and lack of contact of this company has been truly shocking.
Firstly it took over a month and half to even hear anything regarding my broken laptop. After i called the repairs department many time with no answer i called a different depart only for them to tell me that the repairs office don't pick up their phone.
Secondly they were unable to fix my laptop or transfer any of the data off of it, my laptop had a broken keyboard, all they had to do was simply connect a wireless keyboard and mouse for them to do this. This is somthing i wish to do as the laptop has a vast amount of personal data but they refuse to send my old laptop back! Although Jack Taylor did say he would get someone in contact with me (over three weeks ago ) but of course I have heard nothing.
I am at a complete loss at what to do and feel very helpless because there is simply no communication.