Replaced the screen and back cover on my OnePlus 3...

Replaced the screen and back cover on my OnePlus 3 by issuing a RMA directly through OnePlus. FutureTel is their partner service provider so it was my only option if I wanted to get the repair done through OnePlus. I was extremely skeptical of getting the phone back in the condition I was expecting due to all the negative reviews. I did a live chat with a OnePlus customer service rep and they assured me that I would receive the phone in the expected condition with no additional damage.

I started the RMA process with OnePlus on Dec 25, 2016 and on the same day I received the shipping label from FutureTel that I needed to print and attach to the shipment package.

On Dec 29, 2016 I shipped out the phone.

Jan 4, 2017: I got quoted $167.24 for replacing both the back cover and the entire display - which I thought was extremely generous. The quote asked me to call in and confirm and to pay the quoted price so that the repair can take place.

Jan 6, 2017: The phone arrived in the mail.

I may be one of the lucky ones but the process took no more than 12 days in total. Really pleased with the service from FutureTel and likely would be going back to them based solely on my own experience. Let's give them the benefit of the doubt guys!