Not a good experience at all . I keep ringing ever...

Not a good experience at all . I keep ringing everyday with over 45 mins wait and never answered . No complaint email and Everytime I email using the app no reply. From start horrible experience . Very stressful from day one messed everything up and didn't put that my daughter was in the car and I sent them the CCTV footage . From July till now no pay out no calls and no emails.