Amanda O'Neill

Review of Capital Skyline Hotel

Probably the worst customer service I ever had and...

Probably the worst customer service I ever had and ever will experience. I booked my vacation for March in December, and three days before my trip date I got an email telling me there was an overbooking. They had already taken my money and to make it up to me, put me in a cheaper hotel 5 miles out of the city, in Virginia. No one called me, no one apologized, they made it seem like it was my fault they made a booking error. I had to cancel my reservations with them and find a last minute hotel in the city. Over all I would NEVER recommend this hotel, they have no respect for their clientele, I would have given it a 0 star rating if that was possible.