Unfortunately I had to rewrite my review again bec...

Unfortunately I had to rewrite my review again because it was somehow taken down. In my opinion the service at Proeye Vernon is awful, their customer service is terrible. The office Manager Toni is rude and so is Dr. Keith Watson. It s really a shame because the workers are really nice, but they don t have any decision making power and that s the key. I had a billing issue. My appointment was Feb 20, today is March 20th and it has still not been resolved. I made Toni aware of the issue on 2/21, that s right a day after my appointment. Since then I have been getting the run around. To make a long story short I was overcharged and I wanted the difference which is a reasonable request. Since then I have been getting the run around to the point that I called VSP (my insurance) to get them involved. To this day the VSP rep has not been able to get in contact with the office so I called Proeye and demanded the doctor s email since no one was returning my calls. By this point I m pretty frustrated, I emailed the doctor my billing issue and asked what the refund policy is (mind you that they have my money and our glasses). See attachment for the actual email response from the doctor! My question was not answered regarding the refund policy. I was not provided any timing on when my issue would be reviewed or resolved. Today, I gave up and filed a grievance with my insurance company because this place should not be in-network. Note that I have never filed a grievance in my life and I have never wrote a google review. It s that BAD! Life is hard enough, getting glasses should be a cake walk. Unless you enjoy frustration and rude people go elsewhere.
ATTN Dr. Keith Watson: At this point you have called me heartless and everything else except a child of God. I advise you to take this rating for what it is and keep it moving before I seek legal action because you are out of line. This is a public forum. You are a professional in the business of serving others; name calling is a slippery slope so tread carefully. What I have also observed is, all of your comments seem to be the patients fault. Use this real life feedback as incentive to do better!
Brief update 3/22/2018: I have not been provided the money owed to me. The receptionist called me today and said per Keith I can have it if I take down my review and sign a non-disclosure agreement. I can't make this up. The saddest part is, I finally got my glasses and the prescription is wrong, smh. Keith, since you take the time daily to remove my attachment photo of your outrageous email response to me know that I emailed you earlier today about my eye prescription issue. While I have your attention I absolutely will not sign a NDA for money owed to me. Question: What will you be doing to fix both open issues? Why does it have to be confidential for me to get my money? I'll check back tomorrow for a response since clearly you would prefer to come on here daily to take down my attachment rather that resolve my issues...