When we arrived our reservation had not been taken...

When we arrived our reservation had not been taken into account (waiting at reception to check ...)
The rooms are small / there are cracks in the ceiling of the shower / no toothbrush / we had to ask several times to reload the shampoo and shower gel ditto for the hand soap / no mini bar / at the time of departure we tried to count us an extra breakfast /.
I think that for a three star hotel, there is still work to be done.
Good points :
smile of the hostesses who take care of the breakfast.
Orange juice pressed on site .
Quite quiet hotel overall