Xavier

Review of The Henderson, A Salamander Be...

Probably the best resort in Destin,Fl sadly my exp...

Probably the best resort in Destin,Fl sadly my experience wasn t the best because of their administration.
Location 4/5 no beachfront but walk to the beach.
Amenities 5/5 price includes yoga classes, gym, bike rental, some days free coffee, pool classes. Nice jacuzzi and adult pool.
Bar 4/5 Good service, needs more tap beers.
Room 5/5 new, clean, sleek, high quality linen and towels.
Service 4/5 cleaning ladies amazing, front desk were ok, over the phone too long for someone to answer.
Price 3/5 ridiculous overpriced, room price
Is fair since everything is high quality but food in the resort is way overpriced and is not good.
Administration 0/5 they charged us the double of what it was suppose to, which required us to call multiple times and people insisted the charges were correct. After weeks and multiple calls someone from administration called us review the charges and corrected stating I m sorry it was a computer mistake.
Overall: amazing hotel poorly managed. Need to train their people better to avoid this mistakes and to serve better.