Lynn Roberts

Review of Park Place Lexus

My wife and I purchased a used vehicle in January ...

My wife and I purchased a used vehicle in January 2013 and drove it for 6 months and the problems kept developing each month. I wrote a negative review and was immediately contacted by Park Place Plano as to what the problems were. They said they would make it right either by repairing the vehicle for us or possibly trading for another vehicle. I talked to the Adi Ali , our salesman first and he was willing to set me up with a service adviser or come in and talk about a trade. I also was contacted by Tim Tolson the pre owned manager and he apologized for the trouble we had with the vehicle and he told us he would take care of the vehicle problems . We went in to the dealership and we decided to trade for another vehicle. There are not many if any dealerships that would take care of their customers as Park Place Plano did and I told Tim that he had restored my faith in car dealerships. Adi and Tim worked extremely hard with us on the trade and they didn't play games with us. We left very happy with our decision and I highly recommend this dealership regardless if you want a new or used vehicle, they are top quality.