Let me start by saying, I rated the hotel for low ...

Let me start by saying, I rated the hotel for low because I was beyond disappointed in your service staff. The room itself was clean, they brought up an additional cot right away and that is about where my positive experience ended. When my group (we had two hotel rooms, 8 people) first pulled up to the front entrance in our car, no one was there to greet us, no one indicated where to park or what to do with our car. We were early upon arrival, around noon, and went to the front desk to see if the room maybe was ready. This was Friday Aug 18th again at noon, and the girl behind the desk didn't greet us with a smile and when I asked if our rooms were ready before I could even finish giving her my name, she looked down at the screen and said No, very abruptly. Ok, that is fine, but she didn't offer any more conversation that was it, "No." then looked away. I asked her ok well is their valet or where can we park our car. Again a short answer, no pleasantries "Its self park, $48 a day". Ok... i had to prompt her to tell me where the self park even was. Then I asked her "Well my friend is up at the pool do we need a pass to go and wait, and what can we do with our bags". Her response, short again, "The pool is on the 11th floor, you can put your bags with the bell hop" Then she turned away again and got on her cell phone. For being the first person I interacted with, I was ready to walk out right then and there, but I pre-paid my rooms, and had guests from out of town and was looking forward to a nice bachelorette weekend. We walked away then waiting for the bell hop, no one approached us or even acknowledged us for quite some time then finally we catch a man's attention and ask if we could check out bags with him. His first response, again very short was "Are you even hotel guests?". Well of course...how rude! I'm paying $485/night and this is how I'm treated by not only one but TWO of your front of house staff? I've worked in the foodservice industry for 12 years, and stayed in many hotels and have never been so disgusted with how I was treated, especially at the rate you charge. I'm not saying you are over-priced, I am ok paying a decent price for a room downtown, WITH EXCELLENT service. I am not ok with paying this much to be treated like I am a bother. There are a few other things that I would like to discuss with the hotel manager that also did not leave me pleased. I plan on not only not recommending this hotel, but plan to go out of my way to discourage guests to ever stay with you. I hope that my feedback will help you better train your staff on how to work in an excellent hotel. I look forward to receiving a call.