Christina Wiley

Review of Bob Allen Ford

I have taken my car into this facility on several ...

I have taken my car into this facility on several occasions (recall work), but have never received service so poor as this time. I dropped off my car for collision service on the weekend and never got a call until I followed up Wednesday afternoon to be told insurance would probably be totaling it out. When I contacted the dealership again Friday morning to arrange a time to pick up personal effects from the vehicle, I was told it had already been hauled away to the salvage yard. Now I have to drive all the way out to the salvage yard to get my things out. At no time did the dealership reach out to me about anything that was going on with the vehicle. I will certainly never visit this location again and never buy a Ford again as I have had nothing but recall and service issues. Buyer beware!