I am not sure about all the issues that people are...

I am not sure about all the issues that people are having, but I have been a customer for years, and have not had a single issue.

When I call customer service, they have always been friendly, and helpful... This last time, 12/26/17, I called them from Portugal, because the website was unreachable from here. I had an expense report to submit, and needed all my tolls from 12/1 - 12/26.

Although my phone connection was AWEFUL, and the call ultimately dropped, the agent got enough information to send out exactly what I needed, in less than 2 minutes!

If everyone there really doesn't care, as many of the reviews state, then none of my dozen other prior experiences make sense either. I've had great experiences time and again. My account is auto drafted when my balance gets below a certain amount, and anytime I have had a dispute, it was quickly and politely resolved.

So, although I cannot speak for everyone, I would like to say a huge THANK YOU to all of you at ExpressToll, who answer the phone promptly, are polite, knowledgeable, and follow through on what you say you will do. Happy Holidays!