Nice views but don't come here searching for peace...

Nice views but don't come here searching for peace and quiet. I'm a Hilton member and a frequent business traveler. We came here for a peaceful romantic escape with my wife, asked for a quiet room and paid premium to have the red rocks view. We ended up in a 2nd floor room and quickly realized how paper thin the walls are and noisy this place is. You can clearly hear the regular conversations people are having next door, folks in the bathroom, or anything even minor happening in the hallway. To make things worse the room across the hall was a large family and had lots of commotion. The same day we checked in, we asked to be moved to a different room but Arturo in the front desk mentioned how full they are and didn't have a solution for us other than moving us to a room without a view, essentially a downgrade. Plus who knows if our new neighbors would be less noisy. His only recommendation was to give them a call when there was a disturbance but let's put this in perspective: should I give them a call each time when our neighbors decide to checkout at 5am in the morning, waking us up with their suitcases banging on the floor, or when the next door neighbor slams his door, or the kids running through the hallway screaming, or the other guy flushing his toilet, or the lady on the other side asking her husband if he wants a cup of coffee. Overall we're quite disappointed with the lack of peace here in the property, especially at $500+ price tag. Probably would not come back again.