These guys are not the sharpest tools in the shed....

These guys are not the sharpest tools in the shed. Just to give a quick recap of my recent nightmare with them.

I m pre-approved for a refinance on my home. They get all financial details and we proceed. I then spend the next two months giving them every last document you could possibly need. Everything seemed fine and then I was informed that I did not make enough money to proceed. The financial information was the very first thing they have to verify and approve to move forward. How was I not denied originally and I could have used a different lender. Nope, not with Keller. They have no problem wasting your time. For the rates they have, which are not the best out there, they sure have extremely high standards for approval. Do yourself a favor and use any other lender than Keller. You ll spend less time, save more money and have an overall better experience.