Until recent visit, I was of better opinion about ...

Until recent visit, I was of better opinion about Toyota of Portland and was planning to start bringing my other vehicle dispute distance. However, my opinion was changed with number of factors I ve faced.
First when I brought my vehicle to drop off for recall repair, I could not find someone to help with drop off box. Whole bunch of people ignoring you and not offering any assistance. When asked someone at the desk person said I actually don t know where it is (key drop off) okay, response did not follow with something like, let me find out or anything like that. Okay so I walked out and all those sales people running on lot ignoring you because your not potential purchaser. Eventually someone directed me to drop box and I got my car dropped of. Dealer said they can provide uber/lyft within 7 mile distance and I thought to my self it s exactly 7 miles between dealer and Vancouver downtown.
Dealer worked on my car whole day next day.
So when I received notification vehicle is ready I asked them to send uber/Lyft to Vancouver, WA and I was told Vancouver is out of limits, but if I m willing to pay difference of $15 they'll send someone.
I said okay if Vancouver is out of limits, I ll walk over I5 bridge and wait for my ride and provided my location address. Once I got to location representative tells me it s surge pricing now and wants me to $45 difference due tu surge prices. I feel like dealer is bargaining service cost they promise to their customers. At that point I ve walked over bridge in rain just to find out no transportation will be provided. I end up making my wife, two of my kids and newborn come pick me up at Jansen Beach shopping plaza and sit in traffic for 40 minutes. This ordeal cause great science of I convenience not only to but to my entire family.
By the way when came to deal they said 10 miles is transportation distance they would pay for
I will avoid visiting or making any purchases from going forward.