Very confused and unconcerned company. No expertis...

Very confused and unconcerned company. No expertise in international shipping and documentation.

"When I ordered my product it showed in stock and would be shipped within 24 hours. 48 hours later when there were no shipment details, I had to chat with customer service 2 times. The first agent told me shipment would occur shortly. Then the second agent told me the shipment would occur after 1 month!!!!

Panicked, I called customer service the next day and found a replacement handlebar that the agent said their system showed one piece in inventory, but she could not reach anyone in the warehouse to confirm. I took the risk and wanted to place the order, but the replacement was more expensive. I found the same handlebar on another website for a lower price (do not remember for sure, could have been DennisKirk). The agent then tells me since the competitor is having a sale, they could not match the price. What is price match for? A competitor is selling at a lower price, from their ready stock inventory. Finally she understood that the competitor site was showing the MSRP and then showing their sale price with the discount. Got a supervisors approval after a long wait. I placed the order.

They shipped the product, but without an international shipping invoice, and to top it off, did not include in the invoice, the $55 shipping that they had charged me. Again a call to customer service. After a long hold spoke to a supervisor by the name of Steve who assured me he will speak to an international shipping specialist, and ensure an updated and correct invoice will be sent. Guess what, the replacement invoice again was missing the shipping costs. As a result, the customs treated the shipment as a "freight to pay" shipment. Loaded the assessed value by 20% and charged me 43% duty on the additional value. As a result I landed up paying almost another $50 in customs duty on a $500 purchase.

Till today, I have not received a proper invoice from J&P Cycles accounting the complete amount charged to my credit card.

I will strongly urge customers not to buy from this vendor, especially international. Their entire approach was "okay, so what", and that is simply not acceptable business practice. Add to this their website showing incorrect inventory statuses. Very avoidable.

I am giving the second star only because they finally did ship what I ordered and at the price I ordered it.