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Tanya Baker

4 years ago

This hotel is amazing! The downfall is valet! I le...

This hotel is amazing! The downfall is valet! I learned a valuable lesson today, no matter how nice and beautiful a place is check your things before you leave! The manager of valet services there is very rude and disrespectful. We rented a car for vacation the car was a almost a new car no damages, we checked out went to get food getting out of the car I noticed a long dent from one door to next door and the bottom panel of the car scraped up. I reported to the manager of valet and he was very upset about the ordeal that we even implied that it was their fault! The night before this happened we waited for the same manager to bring the car around and it took about 15minutes to receive the car and parking is a few feet away in the back of the hotel! Im guessing this is the wrong company to be working for such a nice place!

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