Average functioning Sheraton. Service is inconsist...

Average functioning Sheraton. Service is inconsistent. Parts of the hotel are very good - we lost a mobile phone in the cab and one of the door men ran after the cab for us, spoke to the driver and found the phone! There are free shuttles to the centre and airport transfers as well as shuttles to various tourist locations for a small fee.

Sadly other parts of the hotel are a little disappointing and may require retraining to uphold the Sheraton and Starwood names.

When we ordered room service for dinner one night, we also asked for some tea cups because we did not have any in the room for our tea. The operator sounded surprised but agreeable. When the food came there were no cups so we had to call back. Another operator picked up this time and told us to come down and she will give us whatever we needed. What??

Another experience was when one of us was suddenly down with a bad flu and had to recover enough to catch a flight. We went to ask the front office for any sort of cold or flu tablets. There is no first aid kit in the entire place and no one bothered to even help in any way. The only advice we got was that the nearest pharmacy was 10min away by cab so they can call us one if we wanted.

This is unacceptable on many different levels for a hotel of such price and caliber.