Frank Torres Review of Pacifica
Doesn't even deserve 1 star! Worst company I have ...
Doesn't even deserve 1 star! Worst company I have ever came across. Rented from this company here in Land O Lakes and have had nothing but hardship. I am a disabled vet as well as a Firefighter/Medic and me and my family had been taken advantage of. Since January 2018 I've had a Pool leak, Roof Leak, a water main break which I warned them about before hand and did nothing. After the break the county charged me for 59 thousand gallons that month for the water break. It took them almost 2 weeks to have them fix it. Had water gushing out for 2 weeks and the bill was 480. They haven't reimbursed me yet and probably never will. In May our upstairs AC stopped working. They kept sending the lowest of low contractors to the house who complained because they had to drive almost 2hrs from Orlando. Then one of the companies even tried to show me chics he wanted to bang while trying to fix my AC. A total of 4 companies came to the house, all told me the AC units were 12 years old and in writing said it needed to be replaced. They never did and just got it working again. Since they touched the units the bills started to double. From 212 to 438, 480 a month. Theses AC companies proved that the AC units were overloaded and was raising up my power bill. I called corporate many times and only talked to 1 person who was very rude and didnt help at all. 7 months later they finally changed the unit...ONLY TO GIVE US OUR NON-RENEWAL NOTICE 2 days before they came to replace it. Not to mention that same unit went out and left us without heat for a week. So they give us 45 days to move out on Christmas... PSDM owes me over $1,300 in power bills and 480 for 59 thousand gallons wasted for them taking there time. Not once did they call me and talk to me on the phone. Jennifer Diaz, Yereisha Jimenez, and Cesar Gutierrez were the only people that were involved in this and absolutely took advantage of my family. They never called me to try and help at all. I have over 300 emails with a few that they responded to. Below are some AC pictures that they let go for 7 months to change 2 days they tell us to leave. In my opinion they're now going to fix all the problems I requested to fix and then raise the rent substantially for the next victim to come.
I will not let this happen. Already placed a complaint with BBB as well as filed with Florida Housing Bureau, and since I'm a vet the federal government which deals with vets and their rights.
Do NOT rent from these people.
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