Gamer OG503

Review of The Roomstore

This store is a poor excuse of an establishment I'...

This store is a poor excuse of an establishment I've seen lemonade stands ran better by a 5 year-old then all the managers combined from Tim to the other one who every time I went to that store had on the same green shirt I wish I could give them a -20 Stars this store is so unorganized the manager loss my living room set first he made up a lot of excuses on why I couldn't get my living room set lying about the time I was supposed to pick up my furniture that I paid in full 5 days before this day. He made excuses the very first day I try to pick up my furniture telling me that Rooms To Go didn't have room for me to return some furniture he also told me that there was no way he can change the time or date for me to pick up or drop off the furniture. The day I was supposed to pick up the furniture was a Thursday which is today I drove from my job around 6 p.m. to my house to the Distribution Center in between Sealy and Katy, trying to make it to the Rooms To Go in Willowbrook and this guy with the green shirt tells me I couldn't take my furniture because I was supposed to be there before 9 at about 8:30 but the whole time these people been telling me long as I make it there before 9 the whole time I've been telling them over the phone to pull my furniture off the floor so I can pick it up sooner they would not let me. The staff was unhelpful downright a disgrace to any uniform , Rooms To Go employees at Willow Chase should have straight jackets as part of their dress code because they're all crazy while I was in a conversation with the manager over my furniture there was two other employees of room to go trying to jump in our conversation next thing you know it's like it was three people against me arguing over my stuff one of the employees threatened to do something to me so I that time I felt threatened buy a Rooms To Go employee while the manager just stood there instead of calling his people down he sat in silence in a way in couraging it by this time I had enough and all ready for whatever was next, next thing you know, I was no closer to taking my furniture home I'm currently not able to sit in my living room because Rooms To Go has held my living room hostage I still don't have my furniture Rooms To Go is a failure to society. They have no customer service skills honestly I think they don't care about the customer they're Liars and they will look you in the eye while lying to you that's the worst type of liar I honestly think the managers at this location train their staff to push furniture on people without caring what really matters and that's the customer satisfaction. I don't know if I'm just wasting my time writing this review or if the owners of this establishes not actually going to fix this and make it right I am currently going to see corporates advice on what to do I might file a grievance towards that store manager because he put me in a situation where I could have got in trouble if I had to defend long story short I just want my living room.