I went there yesterday for the very first time to ...

I went there yesterday for the very first time to see what their services were. There is apparently no protocol for dealing with a first time visitor. No sign in, no greeting, no signage, no printed brochures. When I asked for one, the office manager? had to climb up a long flight of steps to get a brochure, and came back with only one single brochure. I left there thinking that they really were not happy to see me, and did not want to give out any information. Surely I am not the ONLY person who ever walked in that door. I was not a salesman or a CEO or a cop, or anything other than a private citizen, and yet it seemed to gravely confound them. Maybe they were all in training?