Booked through Egencia (for work), paid in full in...

Booked through Egencia (for work), paid in full in advance, and received confirmation via email including my charge receipt. Arrived at the hotel after a 5 hour flight from San Francisco (after 10pm) to learn that they had given away my room. The front desk tried to say that Egencia had relocated my reservation; however this was not true - the charge receipts confirmed that the Bohemian Hotel was paid and no changes had been made on Egencia's side. More likely the hotel was simply overbooked and because I arrived at 10pm they had given my PRE-PAID room away to someone else. As a result I was stuck scrambling for a last minute reservation in sleepy Celebration, FL where basically nothing is open past 10pm. Save yourself the trouble; do not book here.