It was decent, but the elevators are not properly ...

It was decent, but the elevators are not properly marked. L is always lobby, not employee area. The staff is lazy and has poor communication. We asked for a list of nearby restaurants that deliver and they directed us to grubhub. We called and let them know the delivery person was there and they said it was fine. Then they called again and said we had to come down and get it. There was two of them just chatting at the desk. One of them couldn't brought the delivery person up? Lazy! Also, the parking should be included. I purchased the hotel from a third party who said it was free. I also paid an extra $20 for early check in and they tried to send me away at my check in time.