DO NOT EXPECT TO PURCHASE A DAY PASS!! I am a Sta...

DO NOT EXPECT TO PURCHASE A DAY PASS!! I am a Starwood SPG Platiunum Member and I practically lived and stayed at this property for 4 months last year. Today I visited the property for a day pass and the Concierge flatly refused to provide me with a pass. The reason they are too busy and I cannot expect to have a day pass until after August 20. And I am not allowed to use the pools even if I come for a meal such as breakfast or dinner and I am not allowed to visit the pool even if I visit the spa for a treatment.

I am thoroughly disappointed in this property and the way I was treated today. When I looked at the pools there was nobody there and the chairs were empty.

This property has gone down in customer service and making their guests feel appreciated and providing the service that they deserve. Make sure you contact resorts head of time to find out their day pas specials but I highly recommend that you DO NOT VISIT THIS PROPERTY!!