Wanted to check in, I asked one of the staff there...

Wanted to check in, I asked one of the staff there where do I check in as have special request. The staff told me to queue up. After queuing for 2 hours they told me that I ve been queuing up to the wrong counter. After I ve checked in and went up my room found that Both my cards can t open the room door at all. So I went up to a staff that is cleaning other rooms and told him. He ask me and my Husband to wait. We waited about 15-20 mins then two staffs came up with a new room key.