Don Ayers customer service is top-notch so far as ...

Don Ayers customer service is top-notch so far as I have worked with them. Never an issue with an oil change. I bring my cars here because of my crazy workload and not having time to do most of my services. The crew that checks me in is amazing and friendly.

Now to the bad.
I have had a few issues with service that I found after the fact. I will pose both good and bad for each to be fair.
2010 Honda Pilot.
Engine knock. (suspected valve adjustment needed by me) they did the adjustment $650 sounds a little bit better but still there. Also now leaking oil from the rear valve cover gasket. Filling cylinders 2&3 spark plug holes full of oil.
I told them and they said I would have to pay for them to fix it

2010 Honda Pilot.
Timing belt
They did good work on this with no issues.

2010 Honda Pilot.
Oil changes. No issues

2007 Honda Civic.
Oil changes. No issues


Third oil change. Left the fasteners out of the engine cover that then hit the road and scraped all to heck.
Told them about it and they said they will fix it on the next oil change. They forgot I guess because I had zip-tied it up. The zip ties were removed to do the oil change and then they put more zip ties in. Wait what ..

Ok, so I told them again and then got new tires installed. This time they replaced the fasteners.
The tires were great. 30 miles down the road the low tire pressure light (TPMS) came on. Swing into a discount tire. Tire pressure is good. They didn t reset the computer. I can deal with that. I reset it myself. Today I went to clean my wheels. all 4 of them have been scratched by the plastic cup on the balancer. Guys you don t use the cup on Aluminum wheels. You use the steel cones. Not a scratch on my car and now all 4 wheels.

I m not happy about the wheels. What if any of these were your personal cars?

Should anyone get service done here? I mean depends. A simple oil change, sure. Anything major, approach with caution.