It is hit and miss with the provider staff. I was ...

It is hit and miss with the provider staff. I was lucky to have a good doctor. However the office support staff needs to revamp their Privacy policies. After repeated attempts from my insurance carrier to get my medical records with a signed release the office just mails them to you no encrypted cd or USB just plain paper anyone could get too. Then unless you have a fax machine or access to a secured fax they want you to send your own medical records. I don't think I'd want private information sent by staff at Office Max. I changed drs that day which is unfortunate because I had a wonderful doctor. So please be aware of this so called policy.