Lazaro Fuentes

Review of Laguna Cliffs Marriott Resort ...

For the price, the hotel gives the bare minimum of...

For the price, the hotel gives the bare minimum of service. I would never return. I ve been in motels that are 100 times better. Resort and Spa this is not!

Toilets overflow. WiFi is extra charge and spotty. Safe didn t work. Only decaf coffee in room. No regular bottled water service. When I call to ask about water, I get a rude response from reception two bottles when you arrive is all you get! Separately, no new sheets or towels in three days! Barely any cleaning at all. This is supposed to be about sustainability but it becomes super clear that it s about sustaining Marriotts money by cutting expenses at the expense of the customer. To add insult to injury, you come back to your room and except for the bed being made with the same old sheets, you can barely tell it s been attended at all. Everything is exactly where you left it. Not tidied up like you expect from any hotel, let alone a resort and spa . As for the facilities, area around pool is storage for chairs, rendering the pool unusable. The food is mediocre, but priced at five star levels. Overall waste of money. Avoid.

To conference organizers, avoid this place, or you are as bad as they are.