The room was great and cleaning services was excel...

The room was great and cleaning services was excellent. However there were some issues. There was only 1 functioning elevator during our time there and the wait sometime was 5 minutes or more. In our room the sink drainage was terribly slow and usually filled up quick. The shower did not work... We asked the front desk and they told us that we would have to pull very very hard to make it work. I found that very dumb. We booked through hotwire and even when paying in full, we still had to have a valid credit card and they put a 350$ hold on it. They wouldn't accept cash or debit. This could have easily gotten a 5 star but bad policy and room issues killed that.