Normally I do not write reviews. But my experience...

Normally I do not write reviews. But my experience with 2016 Lexus RX 350 was so Bad that made me write this.

I have been owning Lexus RX350 since 2011. My previous vehicle was a GEM. But the one I bought as a pre-owned CERTIFIED 2016 RX 350 F Sport from Richmond Hill Lexus back in May 2018 was a LEMON . Ever since I bought my vehicle, it always had a major oil leak three times in a row. i.e. within a span of 18 months which is unbelievable !!

First major oil leak was found out in June of 2018 (within a month of my purchase), followed by the second one in May 2019 and third one in Dec 2019. All together my vehicle was in the repair shop for more than a month during these three repairs. My drive way had oil stain due to this engine leak which made me re-do my driveway. No compensation received for this !! Even though the oil leak was fixed every time by the dealer, I did not expect such a poor quality and or poor workmanship. Basically, I was sold a LEMON . Picture of oil leak (proof !!) provided as well . It created a lot of inconvenience for me as I had to drive very far distance to go to Richmond Hill Dealer to fix my vehicle issue as supposed to Erin Park Lexus in Mississauga which I normally go for service. The first major oil leak happened when my vehicle was less than 80,000 Kms and 4 Years .i.e. I mean the oil leak happened within the Warranty Period which continued to happen 2 more times.

Every time, I had to call Lexus Canada to get them involved. When it happened the third time and I contacted Jennifer from Lexus Canada, I was told they cannot do anything more than fixing my vehicle (example: extended warranty or some sort of compensation) . i.e. Inspite of the same engine oil leak three times within 18 months. The attitude of Lexus Canada Customer Service (in particular Jenifer) was very Bad !!

I hope Lexus Canada looks into my concerns seriously to resolve amicably. Based onto the feedback I receive from Lexus Canada, I will proceed with my next course of action !!

My Case ID with Lexus Canada is: 3074150

Thanks and Regards,

SR