adam saunders

Review of Long & McQuade Music

As Silvia says, as I am in full agreement with.......

As Silvia says, as I am in full agreement with......"The staff are alright, but at times you can't be sure if they are mocking or if they are being genuine. I also don't care for the fact that the used and brand new products are practically the same price. Why would anyone buy used if the brand new one is usually about a $20 difference!?!? Also if you have younger kids or teens, don't let them shop on their own. They will take advantage of them and they will probably come home with something used and not brand new unbeknownst to them."

We bought a guitar and was told you had to wait two weeks for a set up ? We went elsewhere, for an extra cost, for a one day set-up. OMG this is no way to treat a customer. A staff member named Graham was condescending, totally unhelpful about inquiries and seemed uninterested all together. The used guitar was unplayable on purchase, because it was obviously NOT maintained. Also, my son got scammed out of a proper Gibson case. Shameful business practices. There are other choices in Toronto where the staff build relationships, and have an imagination beyond one sale. So disappointing. For some reason, Bloor St has lost its way. Many people have complained about the attitude of the staff and nothing seems to have been done about it.