Maybe once I have gotten a good service person who...

Maybe once I have gotten a good service person who was excellent at their job. Other than that I have been practically ignored on the phone and told they're too busy basically. They don't really have the answers to the questions and when they do have them it seems something goes wrong and they refer to me online and the online system is not working correctly. Something nefarious is up. It has gotten much worse in the last month. I'm convinced they are trying their best to knock away people who are not ambitious enough to make sure they get the unemployment they should have.