I didn t have the greatest experience here. Everyo...

I didn t have the greatest experience here. Everyone was friendly enough but I the service team were unable to fix my car. I had an issue with the Bluetooth in my car. The first time I brought it in they couldn t seem to figure out what was wrong. From there I thought perhaps it was my phone, since that s what the Honda team suggested.

I bought a new phone and the issue persisted. I brought the car back again a few months later and they finally figured out that it was a part that was recalled. But unfortunately they had to order it. So they said they would call me in about a week so I could bring my car in. They never called. When I did call back there was no record of it. And when I discussed with someone how much it d cost to get the part, they said it s cost much more (in the thousands) because the warranty had just ended.

I decided it was necessary and asked them to order the part...again. They didn t order the part for a second time. Because this was all happening around The Holidays and I would be out of town a lot, I thought that would give them extra time to get everything in order. When I returned they had never ordered the part...again.

At this point I was fed up and went back to a different dealership...about 15 miles away, which we all know takes at least an hour to drive to in LA county. They were able to fix everything the same week. It took them 2 days to get the part. They found some other issues that should ve been noticed back when I had the car serviced by Honda of Pasadena. This dealership also found that my warranty was NOT EXPIRED. So it cost me practically nothing!

I vowed never to go back to Honda of Pasadena after that. It wasn t worth the hassle with the poor customer service. I d rather drive an hour to a place with great service and who works with their customers to get the best deals possible.