Worst experience in Tahoe so far.

Worst experience in Tahoe so far.
Wet towel was hanging on bathtub toilet didn't work room was not clean.
I requested to change a room because of those issues to front desk and I was told to pack everything and come down again to pick up a new key instead of just swapping a room.
All these without any apology and no recognition to a diamond member.
I booked for 5 nights but left the property and moved to hyatt regency right away since I was worried about covid.
Been cesars member for a long time but will switch to mgm or look for other options.
Oh I almost forgot this dirty elevator..