Aaron B

Review of Enlightened Equipment

Unfortunately, I cannot say positive things about ...

Unfortunately, I cannot say positive things about this company.

I purchased a quilt in November 2018 after watching positive reviews of their items on YouTube, and it arrived January 18th.

Convert Custom - $370

Outside Fabric Options: Navy 10D, Inside Fabric Color: Charcoal 10D)

I tried it out in the comfort of my home (and bed) for two nights to test the quality. Heat retained very well, but was still allowed to escape through the open footbox, if needed. It also complimented by liner perfectly.

However, after the 2nd use, I woke up with feathers all over my bed. A 1.5 inch hole formed toward the top-middle inside portion of the bag, causing the down to leak out. I contacted to Enlightened Equipment about this for warranty repair.

After sending back my quilt, EE told me that this damage would no longer be covered under their "lifetime warranty" and I would have to pay a $60 repair fee. While their products can withstand "multiple thru hikes, receiving 300+ nights of use without an issue," it could not withstand 2 nights in my bed (with a liner).

Their logic was that that this type of damage could only be done through improper use. And I understand the defense -- why should anyone believe what I am saying is true? "Our bags have lasted us 300+ nights, and this guy is saying it tore after his second night... in his bed?" I am telling you it did. But I also understand that anyone reading this review has the right to not believe me.

I followed up with them numerous times and received no reply. I had to start new claim #s to receive responses. My intent was never to swindle anyone out of a warranty, but to just have and use a good-quality quilt. I regret that I was never able to show it real light...

I am ultimately disappointed with the quality and lack of customer service at this company. Their product had so much potential in my eyes, and I applaud the marketing, but I am very disappointed with the follow through.