Unhelpful and useless...they took my laptop that w...

Unhelpful and useless...they took my laptop that was for my dsa to have it health checked and I was told it was booked in for that day, I called them a week later to be told it would be done at some point that week, called again the end of the week to be told it was done was just waiting for it to be approved...I waited called again and was told they needed a form with a certain reference number, had to call the dsa team to get it sorted...it has been 3 weeks since they took my laptop to be sorted out...they never informed me of what information would be needed when it was being checked. They did not give me a time frame of how long it would be gone for. They have caused me more stress and problems then my learning disabilities I have the laptop for