Russ Hovermale

Review of Mystic Valley Elder Services

They offer excellent services, and will go out of ...

They offer excellent services, and will go out of their way to support your elderly BUT you must stay engaged in care and not go on autopilot and expect them to do or be responsible for everything . I follow up and speak to my mom every single day. Elderly services is a concerted effort best served when children and family are fully ENGAGED and AWARE that the commitment is ONGOING and they aren t going to be able to give the advanced or complicated care a nursing home would. For example, they won t do full on pedicures but merely clip the edge of nails- as obviously complications could arise to do much more. There are considerations they do based on years of experience interacting with the elderly, avoiding legal, privacy and ethical limitations that have NOTHING to do with your parent personally and EVERYTHING to do with serving timely, affordable and efficient service to everyone. PLAN AROUND rather than complain when things come up short. Or consider a nursing home.

That said, they handle complaints well. There is a bit of employee turnover, so make sure you know who and which manager is caring for your parent, and be proactive- I will call when the caregiver is there to make sure they have all the supplies necessary to do the job and follow up with a manager if something isn t right. It is because I follow up with a manager, that it keeps individual caregivers on their toes because some of them are private contractors that won t get additional work with too many complaints.

The care and welfare of a parent is a sensitive issue with a lot of everchanging variables. I am glad I can keep my mom in her home for as long as possible, but am also aware that no matter how great the care provider is- that this particular type of dignity definitely has an expiration date, and that there will be a day that she won t be able to live on her own anymore, no matter how angry, upset or how many complaints I make...

Thank you for caring for my mom!