Untrustworthy.

Untrustworthy.

If you go through the process of buying a car here, take thorough notes and write down names of the people you speak with. Hold them to what they say.

Expect a lowball price on trade-ins.

Expect to know more about the vehicle you are interested in than the sales associate. Even with minimal research I found that I knew way more about the product than anyone at the dealership.

They will try and confuse you and change numbers if you aren t paying close attention.
If you buy a car from them they will say they will take care of you if issues come up. They won t. At least they didn t in my experience. It was all smoke and mirrors.

You will talk to lots of people and they will tell you personal stories to try and gain your trust. This is part of their ploy.

Prepare to spend a full day navigating their tactics.

Steer clear if you are a woman shopping on your own.

If they tell you that they have a strong partnership with other dealers within the O Brien Auto Group it is untrue. They do not.

If you have a problem with the car you purchased and text with the sales people they will likely leave you hanging.

The survey from Toyota breeds dishonest answers about purchase experiences and every single person will plead with you to give them a 10 rating. This is a leverage tool for them. We will only give you this deal if you give us a 10 rating on the Toyota survey.

The service department and rental car desk were the only redeeming factors at this dealership.

I will never support or endorse this dealership and warn strongly against it.