Samer Al-Shurieki

Review of The Roosevelt New Orleans, A W...

We booked 2 suites the weekend after Christmas, an...

We booked 2 suites the weekend after Christmas, and from the time we checked in it was evident the staff was not prepared or equipped to deliver quality service. We checked in at 4:30 and one of our 2 suites was still not ready. When we finally got both our rooms and headed up to the 11th floor, you could tell they had done remodeling but the floor still had a very obvious stale odor. One of our suites was not designed to accommodate more than 2 adults. The bathroom was tiny and only 1 person could fit in it at a time. The pull out sofa bed was smaller than a twin and unable to sleep 2 toddlers safely. Throughout the stay, whenever we called for service to get sheets or an additional roll away, either no one answered the phone or we were told that the service could not be provided. This was not the same experience we ve had in previous stays. It is sad to see such a decline in the service and customer experience at the Roosevelt Hotel and we will not be back the next time we come to NOLA.