I am very disappointed and feel let down by the se...

I am very disappointed and feel let down by the service I have received by Marks Electrical. I placed an order over two weeks ago due to the fact that Marks Electrical is local to Leicester. I was told that there would be a lead time for the items to arrive however this timescale has been changed over four times now, with the latest change to delivery dates for appliances to now arrive at the end of the month, this is totally unacceptable! I expected more from Marks Electrical but sadly not, I have not even received a phone call to inform me of the delays nor have I had an apology. As a customer I would think the minimum level of customer service is some form of communication by an actual human this would be the true reflection of a professional company. What a total waste of time thinking that. I only hope I get my money back and it refunded, or will it take another twenty or so phone calls to get an answer or plenty of excuses?