Kristina Lara

Review of 4imprint, Inc.

At work, I'm in charge of purchasing promotional i...

At work, I'm in charge of purchasing promotional items. I can not begin to tell you how wonderful all my products have been. From study canvas totes, to fantastically smooth writing pens, nothing but quality product.
I did have an issue once though. I had purchased a blue tumbler that I needed for a Christmas event. The website showed a blue that was light enough to be able to support black text. These would be ideal for my purchase.
Once the tumblers arrived, the cup was not nearly as translucent as the web page suggested. The black text was not visible at all!
I called customer service (it was a Tuesday), and the understood my problem. They quickly offered to remake the cup, at no additional charge with a text color of my choice. They had offered to have them express shipped to arrive the following Monday. I had no problem with that.
The problem came when they didn't arrive that following Monday. I checked the tracking, and they had been shipped out on Monday and were due to arrive on Friday. (!!!) This would have been far past my Christmas event at work. I called and spoke to customer service again. They understood my situation and made it right! They overnighted a new batch of my order at no additional charge!
The tumblers were absolutely stunning and super kid friendly. Shipping fiasco aside, I will definitely purchase from 4imprint again.