Jennifer Schneider

Review of Lasco Ford

I will never return to this dealership. To begin a...

I will never return to this dealership. To begin at drop off I stood and waited for someone to help me for 10 minutes. I could see multiple people talking in the office behind the glass. They all ignored me. Finally a porter came out and I asked for help. He instructed me to fill out a piece of paper and leave it on my dash. I noted on the paper that I had glass breakage on my rear passenger side, needed to know if my warranty would cover it. I left the paper and I met my husband who was waiting for me. He then went in to explain the glass issue to a person. He also waited for about 10 minutes being ignored by everyone in the bay. He had to flag someone to help him. They told him they would take pictures of the glass and it would be up to Ford, good enough. The oil change went fine. A month later we still hadn t heard from the dealership. My husband had dealt with Steve McGowan, he left a message with Steve Friday morning, never received a return phone call. He called again the following Monday, left another message. Monday afternoon he called and spoke with Tucker, he told him he d look into and let us know. Tucker then called back and said I was out of warranty. My car is 6 months old, with under 9000 miles. We were told the warranty goes by the built date, which was Nov. 2019. Tucker then said we had to a call Ford. So my husband did. We were referred to another dealership, Szott in Holly. They immediately knew the problem and said they have had other cars with same issue and have been able to have the glass covered under warranty. We have an appointment with Szott this Friday. This is my first and probably last Ford. We still have not heard from the service manager at Lasco Ford, horrible customer service.