Amazing service provided !!!!

Amazing service provided !!!!

My family and I came to Miami Seaquairum for Easter Event they had Yesterday 3/30/18. My kids and I went on Sharky s Sky Trail and where do I begin the staff members Miami Seaquairum had there were amazing every single one of them.

The cashier Marcos Lead was very friendly he was the was very straight to the point on what I needed to do to sign up on the course, Pricing was great only $ 7 per person was very interactive with my family getting the kids excited to go on the course.

The staff that were on harnessing Tomas, Daniel, Jose I think the other gentleman name is rasand were all very energetic asking us where we were from if we done the course before and providing comfort to my kids before they go on since they were afraid to try the course.



I am almost done I promise but keep up the great work Miami Seaquairum we were at the whale show and it was full and we had no idea where to sit with a family of 4 since it was full and I was looking around to see a staff member but then I came across Jamie M. the Supervisor I waited for him to finish speaking with a guest that was highly upset and was taking it out on the poor guy.

When he was done I approached him and told him wow you just got an earful from her what is wrong with people is that how people come here on a daily basis the gentleman replied by smiling and said every guest is different but we do our best in bad situation like that because it molds us to deal with any guest and then he asked how may I assist you with and I told him where can I find 4 seats that we can get wet he replied Absolutely let s see where we have space ... Oh perfect right In the center I have space for you please follow me I will take you to your seats. I was impressed of the high quality of service he was providing and especially towards his staff giving high fives to his staff.

And lastly the staff that were manning the egg hunt were very friendly and highly motivated.

Great Job Miami Seaquairum we will be back Easter Sunday and