Carolyne Su

Review of Purolator Courier

Garbage delivery, I wish Amazon let me choose who ...

Garbage delivery, I wish Amazon let me choose who to ship it through. I have had three sets of packages come from Amazon, shipped by Purolator. The first one (last year) came damaged, like the delivery driver stepped on it. I decided to turn a blind eye. The second package (last month) through Purolator came damaged, opened, and then hastily taped back together! I sent pictures to Amazon and thankfully they gave me a refund for it.
Now my third package being shipped through Purolator again and they have cited "mechanical delays" for failure to ship my product both yesterday AND today. Such BS. How do you get a mechanical delay two days in a row? I suspect they didn't manage to ship my product today, so came back and listed it as a "mechanical delay." Still waiting. Terrible service!
All of my Amazon products that come through Canada Post are always fine, while all of my experiences with our local Purolator has been trash, which is surprising considering Purolator is a private organization.
Edit: I have posted pictures of my most recent experience with Puralator. I received a lovely damaged box (yet again). The contents in the package were in rough shape, but luckily they were mostly recoverable. I have called Amazon and got them to put Puralator as the "lowest priority" for shipment.