How is this company still in busines!?!? I buy my ...

How is this company still in busines!?!? I buy my UFC tickets, paid their ridiculous fee increase, and they tell me my tickets were returned! WTH. I work from home all day, and I get mail in my name every day, so my address could not be tge ossue! No tickets ever came to my house--and yes my address info on My Account is correct!

I tried to call customer service and it's been busy for an hour. I replied to their email and nothing back!

I would give them a zero if it was an option. Horrible.