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Shopping Ulett

3 years ago

Stayed for our anniversary weekend. Upon arrival t...

Stayed for our anniversary weekend. Upon arrival the hotel seemed like a nice place. Any review that mentions the long wait time to check in is completely accurate. There were two girls at the front desk, I chose the closest line to me and there was someone in the other line waiting as well. When the young lady in the line I chose finished first, she told me to wait and assisted someone else. However, when the other lady was done helping the guest, she didn't bother helping me from the other line she waited on the new guest that arrived. Then she went to break leaving me to go behind someone else again.We arrived at 445p, we didn't get into a room until roughly 6p. When I entered the hotel lobby I noticed a huge bubble on the upper wall. We booked for a partial ocean view with a king bed and I requested a high floor. I was told by the receptionist that only king available was on the 3rd floor but she could put us in double beds on the 14th floor. I told her that my concerns were with the towering palm trees but we would settle. We were placed on the marina side in a secondary building. When we went to open the door, there was a couple fighting like animals across the hall. I immediately returned, told her we would just take the two double beds, and what my issues were with the first room. She told me it wasn't an issue and she assigned us room 1414, she wrote out the drink cards, and started activating the keys. I said wow then told her a story about the significance of the date and she said well I hope you enjoy your stay here. Before handing over the cards she said "actually I can't give you that room." I will have to move you down a few floors. That's when we were assigned to room 700. It was the absolute worst ever. When we exited the elevator there was a strong gaseous smell on the floor, when went into the room, didn't smell it any longer, and just settled. I went back downstairs to let her know I was not satisfied still and she just offered to waive the resort fee. I didn't want them waived, I wanted a decent room with the oceanview. Only thing you could see was the boats in the marina, a garbage can down below, a drop off of water with garbage down below, and a white wall to the right. Bed linens and towels were clean. However, that bathtub was absolutely disgusting. It has a yellow and brown ring in the bottom. I sprayed bleach and lysol to remove it. Lastly, upon checking out this morning. I called downstairs to get a cart and was told I could come get it. We checked out and I asked for a receipt, then resort fees were there. I told the receptionist that the charges were wrong and the lady from check-in stated she would waive the fees. She said "welp there's no note here." I rebutted that I'm not surprised and started telling her every issue we had. She cut me off and said no need to go one, I'll make a note, and waive it. I always steer clear of Hilton brand hotels and I just remembered why, never again.

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